By using this website www.heedlife.co.uk and purchasing products or services on it, you agree to abide by these Terms & Conditions.
By using this website and placing an order at Heed Life you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.
By accepting marketing communications within our checkout process, you agree to receive communications from Heed Life via email or SMS. You can opt out at any time in any of our communications, or by contacting us directly via our contact us page.
Heed Life “Heed Life” is the registered trademark.
The material in the Web Site is copyright to Heed Life and our content and technology providers. You are welcome to view, print and download the contents of our Web Site for personal use, but not for any commercial purposes or re-publication.
Contacting Us
Our contact address is Heed Life Ltd, 32 Marian Square, Bootle, L30 5QA. You may also contact us by email us info@heedlife.co.uk
Web site information
We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.
Description of Products
The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
Use of Products
You are taking full liability for personal injury, damages, punitive measures, lost profit or revenues, loss of use of product or equipment and any loss of property that may result from the purchase, use or misuse of any product from Heed Life. Heed Life, its owners, agents and employees cannot be held responsible for the actions of its customers.
We do not encourage the illegal use of our products. We strongly advise you to consult a legal professional if you have any doubts.
Our products do not have any medical value. Our products may not be used as a medicine or as a replacement for medicines, they are not designed to treat any illnesses. We strongly advise you to consult a medical professional if you have any queries.
All products on our website are legal in The United Kingdom. We cannot provide any information on the legal status of a product in any other country. You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country of the products ordered is legal. By placing an order Heed Life you accept all responsibilities regarding the legality of the products that will be shipped to you.
Heed Life makes no claim that the information and products on the website are available, appropriate or legal outside the United Kingdom. All information provided by Heed Life, through this website, links to or from other websites or by its employees over the phone, email or any other transmission is purely for educational and informational purposes. This should never be interpreted as a recommendation to undertake a specific action. Using the information for illegal activities is at your own risk. Heed Life does not warrant that the information on the website is up-to-date or accurate.
Ordering Products
You may order products from the Web Site by submitting a completed order form through the check-out procedure.
We will only confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.
Please note that discount codes cannot be used additionally to sales and promotions offered on the Web Site.
It is the customer’s responsibility to ensure that discount codes are applied to their order before proceeding to payment. Please ensure that the order is thoroughly checked before being placed as we are unable to apply any retrospective discounts or coupons once the order has been finalised.
The Price and Payment
The price of the products will be the price quoted in the Web Site at the time we accept your order. Your order is an offer by you to purchase the Products set out therein, which we may at our sole discretion accept or reject.
The price will include any applicable value added tax, but not the cost of delivery.
In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
Payment is made by credit or debit card at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order).
Refunds will generally be made by means of a credit to your original payment method.
Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion.
We are under no obligation to supply goods at the incorrect price.
Warranty
We warrant that on delivery and for the warranty period the Products shall:
- conform in all material respects with their description;
- be free from material defects in design, material and workmanship; and
- be of satisfactory quality (within the meaning of the Sale of Goods Act 1979).
Subject to the rest of this section, if:
- you give notice in writing to us during the warranty period within a reasonable time of discovery that some or all of the Products do not comply with the warranty set out above;
- we are given a reasonable opportunity of examining such Produst; and
- you (if asked to do so by us) returns such Products to our place of business at the your own cost,
We shall, at our option, replace the defective Products, or refund the price of the defective Products in full.
We shall not be liable for the Products failure to comply with the above warranty if::
- you make any further use of such Products after giving notice;
- the defect arises because you failed to follow our oral or written instructions as to the storage, commissioning, installation, use and maintenance of the Products;
- you alter such Products without our written consent;
- the defect arises as a result of wilful damage, negligence, or abnormal storage conditions; or
- the Products differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
Except as provided in this section, we shall have no liability to you in respect of the Products failure to comply with the above warranty.
The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded.
The warranty period referred to above is 12-24 months which is dependent on product type, or until the “best before” date is reached if shorter.
Shipping & Returns
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 7 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Once an order has been dispatched you may return the goods within 14 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
You must notify us within 7 days of receipt of goods for any Damages/Faults or incorrect products received.
All international orders will be liable to import fees once the order reaches the destination country. Heed Life are not liable for this fee nor the cost of return or refund of any goods due to this fee.
All illustrations, pictures, design, text and logos on this website are copyrighted. Any commercial use of any of these contents is strictly prohibited without the written permission of Heed Life.
Please note we cannot deliver to the following destinations:
· Alabama, Australia, Mississippi, Missouri – CBD must be obtained by state approved Pharmacies.
· South Dakota – CBD must be obtained from an FDA approved source.
· Tennessee – CBD must be obtained from a company operating within the US.
· Texas, Utah, Virginia and Wisconsin must be prescribed from a state doctor.
· UAE – CBD is classed as Cannabis and is a restricted substance.
· Japan – Only allows Isolate CBD, Heed Life uses Broad Spectrum therefore we cannot facilitate these orders.
If you are in doubt, please feel free to request further information from us by sending an email to info@heedlife.co.uk
General
Entire agreement.
- These terms and conditions constitute the entire agreement between us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral.
- Each of us agrees that we shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms and conditions.
Variation. No variation of these terms and conditions shall be effective unless it is in writing and signed by us (or our authorised representatives).
Waiver. No failure or delay by either of us to exercise any right or remedy provided under these terms and conditions or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
Severance. If any provision or part-provision of these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest.If any provision of the Contract is deemed deleted under this clause we shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
Governing law. The terms and condition, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the law of England and Wales.
Jurisdiction. We each irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the order.